The Federal Communications Commission (FCC) requires us to give your billing name and address (BNA) to “interstate service providers”. Interstate service providers are usually long distance companies, but they also include pay phone owners, long distance resellers, and 900 number providers. The FCC restricts the use of your name and address to the limited purpose of:

  1. Billing & Collection
  2. Order Entry
  3. Customer Service
  4. Fraud Protection
  5. Transient Customer Identification

This means that interstate service providers may bill you directly when you use your calling card or accept collect or third-party charges.

Request to Withhold Billing Name and Address

If you have a non-published number, you may request that your billing name and address information be withheld from these interstate service providers, as mandated by the FCC. Withholding billing name and address information will restrict your ability to place third number and calling card calls or to receive collect calls. Please contact our business office at 785-2211 or (800) 253-2511 if you have any questions.

National Fraud Information Center (NFIC)

This is a private , non-profit organization that operates a consumer hotline to provide services and assistance in filing telemarketing complaints. NFIC also forwards appropriate complaints to the Federal Trade Commission for entry into its telemarketing fraud database. You can contact them at:

(800) 876-7060
Monday through Friday
9 a.m. to 5:00 p.m. EST
Web Address: www.fraud.org

Direct Marketing Association (DMA) / Telephone Preference Service

Your name can be added to DMA’s list by sending your name, telephone number including area code, and address including zip code. Please remember that with the DMA registration, the number of unsolicited calls should be reduced but may not stop all unwanted calls. You can write to them at:

Telephone Preference Service
Direct Marketing Association
P.O. Box 9014
Farmingdale, NY 11735-9014

Other Policies

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