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Support

CalTel takes pride in providing neighborly, friendly support services to their customers.

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Support Articles

Our support articles provide customers with step-by-step instructions to help them troubleshoot issues and find solutions.

General Email Settings

Find basic settings, instructions and information for setting up POP/SMTP email accounts for CalTel Internet.

MagicMail Support

Find basic help and instructions on using our new MagicMail system.

What is Fiber?

View our set of frequently asked questions along with corresponding answers to ensure you stay connected and have a clear understanding on What is Fiber!

SplashTop Remote Support

Splashtop Remote Support is a best-in-class remote support tool that helps CalTel connect to its customers to simplify IT-related support needs. Simply connect to one of our support technicians as they access your computer and work with you to fix problems. Just download the software and follow the prompts.

811 - Call Before You Dig!

811 is the national call-before-you-dig phone number. Anyone who plans to dig should call 811 or go to their state 811 center’s website before digging to request that the approximate location of buried utilities be marked with paint or flags so that you don’t unintentionally dig into an underground utility line.